Shipping & Returns
CAN YOU GIFT WRAP MY ORDER?
All orders are sent suitable for gift giving in a custom Varana box made from recycled materials. Please call our team to place a special request on +44 203 903 4444 or email us at email@example.com (Monday-Saturday, 10am-7pm UK time)
CAN I ORDER BY TELEPHONE?
We would be more than happy to take your order over the phone. Please call our team on +44 203 903 4444 (Monday-Saturday, 10am-7pm UK time)
CAN I AMEND MY ORDER?
Once you’ve placed an order online, you can’t amend it yourself. Please call us at +44 203 903 4444 (Monday-Saturday, 10am-7pm UK time) or email us at firstname.lastname@example.org and we’ll cancel any unwanted items or place a new order for a replacement item (at no additional cost).
WHERE IS MY ORDER CONFIRMATION?
Please check your spam or junk folder. Failing that, please contact us on +44 203 903 4444 (Monday-Saturday, 10am-7pm UK time) or email us at email@example.com and we’ll look into it right away.
WHAT ARE MY DELIVERY OPTIONS?
Please be aware of unavoidable delays due to the Covid-19 situation that may affect delivery of your order. Should you have any questions, you can contact our team who are here to help on firstname.lastname@example.org.
NEXT DAY DELIVERY
We offer complimentary next day delivery for the UK. Orders must be placed before 12pm between Monday-Friday to be received the following day.
UK: Free (3-5 working days for delivery) £10 for Next Day Delivery
We can ship worldwide and if you are located in any other country, please mail us at email@example.com and we’ll arrange it. You can also collect your order from the Varana flagship store at 14 Dover Street, W1S 4LW, London. To do this, select the 'Collect in Store' option at checkout.
CLICK AND COLLECT
We offer complimentary click and collect service to our flagship store on 14 Dover Street, W1S 4LW, London. Orders will be ready for collection within 24 hours of placing and you will be notified when collection can happen.
WHAT COUNTRIES DO YOU SHIP TO? ARE DUTIES PAID BEFOREHAND?
We ship to all countries worldwide via DHL. Currently, we are happy to offer shipping on a DDP (Delivery Duties Paid) basis for the following countries:
UK, EU, UAE, USA, India, China
If you enter a shipping address in any of these countries, the price shown to you at checkout will be inclusive of duty, based on all the information we have at that time. However, we cannot take responsibility for any additional charges that may be levied by the country you are located in.
CAN I TRACK MY PARCEL?
Yes, you will receive a tracking email and can follow the progress of your order online at DHL.com.
HOW DO I RETURN AN ITEM?
We hope that you are completely delighted with your purchase from Varana. If you are not perfectly satisfied, we request that you return the item to us in the same condition that it was received, complete with all original tags attached. If you are not completely satisfied with an item(s) on your order you can return to us within 14 days of purchase. Items must be received unworn with all original tags attached. This is what you need to do:
To return your items in the UK please contact our team at firstname.lastname@example.org who will provide you with a returns label free of charge. You can then book a collection with DHL by calling them on +44 844 248 0844 or drop at your local DHL service point. (Find your local service point here) We are happy to bear the costs for all returns within the UK. If you are returning an item from outside of the UK, we regret that we cannot bear the cost for that. We ask that you handle the charges for sending the item back to us.
DO YOU OFFER RETURNS TO THE STORE?
We do offer a return drop-off service at our London store located at 14 Dover Street, W1S 4LW, London. The refund will be processed by our online team and may take 3-5 working days.
WHEN WILL I RECEIVE MY REFUND?
We will process your refund as soon as we’ve received your items. Please be aware that it can take up to 10 working days for the funds to clear with your bank.